Feb 25, 2020

Aged care assessors’ mental health under strain

 

Staff who assess aged care facilities in Australia are over worked, stressed and feel unsupported at work, according to a recent survey.

Assessors from the Aged Care Quality and Safety Commission have reported low levels of wellbeing in a survey by The Community and Public Sector Union.

The survey’s outcomes have raised concerns that large workloads could be affecting the assessor’s ability to properly inspect aged care facilities.

Public Sector Union survey ranks Commission second lowest

The Community and Public Sector Union surveyed its members at the commission from the end of 2018 to the start of 2019. Most responses came from aged care assessors, who carry out inspections of aged care facilities all over Australia.

According to a report in The Canberra Times, a census of the public service in 2019 showed the commission returned a wellbeing index of only 55 per cent, ranking it 96 out of 97 government agencies. 

Only 28 per cent of staff said the commission promoted health and wellbeing at work.

Just less than half – 49 per cent – were happy with the way the commission supported health and wellbeing among staff. 

Around two-thirds – 64 per cent – said they were expected to do an unreasonable amount of work and that not enough time was allocated to inspect each facility and write up results.

Three-quarters of respondents said they didn’t speak up about their workload due to concerns it could raise questions about their ability to carry out their duties.

Half of respondents said they knew staff had been “mistreated” after raising similar concerns with management, according to The Canberra Times.

Yet the staff surveyed said they were committed to the agency’s goals and that they were willing to “go the extra mile”.

Changes not well implemented for staff

The Aged Care Quality and Safety Commission replaced the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner in 2019, on the recommendation of a regulation review of aged care.

Staff reported they didn’t feel the changes were well communicated with staff, and their input into the changes was not considered. 

The establishment of the new agency coincided with a 17 per cent increase in complaints from the last six months of 2018 (3,608 complaints) to the first six months of 2019 (4,220).

The Community and Public Sector Union’s National Vice President, Brooke Muscat-Bentley, told The Canberra Times more staff are needed. 

“Our members are dedicated but over worked, they continue to ensure safety for our older Australians across the country but are not adequately supported in their work.”

“These results are concerning at a time when major changes are occurring across this agency,” she said.

She said more changes were likely with the outcome of the Royal Commission into Aged Care Quality and Safety.

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement
Advertisement
Advertisement

New genetic study unlocks the causes of why our arteries harden

An international team of scientists has analysed data from more than 35,000 people and identified 11 genes that contribute to the hardening of the heart’s arteries. Read More

Death toll rises at Newmarch, NSW Chief Health Officer cautions over laying blame

The death toll of the coronavirus outbreak at Newmarch House in Western Sydney has now reached 16. This terribly sad news comes as the latest resident died Tuesday morning after testing positive to COVID-19.  Since the outbreak first began on April 13, there have been a total of 66 infections linked to the home, including... Read More

Aged care elevated to cabinet

  The aged care ministry has been promoted to the highest level of government in the wake of the devastating COVID-19 pandemic and amid repeated scandals in the sector and a royal commission. The changes are part of a highly anticipated cabinet reshuffle, brought about by the departure of former finance minister Mathias Cormann. Much... Read More
Advertisement