At Christmas, the internet becomes the best place to discover and buy a plethora of gifts for the ones you love. However, it is also a time to watch out for dangerous holiday scams older Australians can be particularly vulnerable to.
The Australian Federal Police is anticipating a surge in delivery scams over the Christmas shopping period, where scammers use legitimate-looking text messages to trick people into handing over personal details which are then sold.
With so much variety, it can be hard to notice if a website you are buying on is safe. There are some internet dangers to keep in mind when surfing the web.
But scams can happen to anyone, particularly online, and it is important to know how to keep yourself safe while browsing the internet this holiday season.
According to the Australian Competition and Consumer Commission (ACCC), last year Australians reported losses of more than $14.8 million to online shopping to Scamwatch, the ACCC’s dedicated organisation for people to report and learn about scams.
About 27% of those reports were made by people aged 65 and over, so it is important you know how to recognise a scam and what to do if you think you have provided information to a scammer.
When surfing the internet, it is common to find the same product, service or experience at varying prices on different websites – an advantage when attempting to compare prices and get the most out of your money.
But if something looks unreasonably cheap, that could be a sign that the website or seller is not legitimate and could be a scam to obtain your financial details.
Scamwatch recommended taking extra care this holiday period when purchasing big and expensive items online such as electrical goods, gaming consoles and toys. If purchased from an illegitimate website, these items may not work or may not even arrive at all.
eSafety Commissioner, Julie Inman Grant, said older people should keep their eyes open and be wary of deals that seem too good to be true while looking for gifts online.
“Many of us are spending more time and money online buying gifts and arranging travel in the lead-up to the festive season… [and] scammers are becoming more sophisticated in the way they target potential victims and older Australians can be particularly vulnerable,” he said.
“The best way to defeat scammers is by equipping all Australians with the skills to recognise this predatory online behaviour before it’s too late, by raising awareness of the dangers and educating people about how to avoid them.”
When searching websites, it is worth trying to find out how new the website is and whether they have sold many things before. Some websites and products are advertised through social media platforms, but it is wise to do some research first before handing over your card details.
Refer to comments from other sellers or see if there are any reviews available online for extra security, but beware that scammers can also write fake positive reviews for their own websites or products.
Particularly on social media, there is often a profile attached to a comment, so you can click on their profile and see whether they seem like a legitimate person or a fake account that was made for the purpose of posting fake reviews.
Some common traits of online scams include:
Online shopping isn’t limited to new goods and services, you may be looking at second-hand items on a digital marketplace such as Gumtree or Facebook Marketplace.
Buying second-hand is very common and often you can find a unique or one-of gift for someone, but it is important to be cautious when dealing with sellers.
Many people report losing money after communicating with a scammer over email to discuss a purchase of a second-hand good.
They often will try to get you to pay via internet banking, money wiring, money orders, pre-loaded gift cards, or cryptocurrency.
If you do send money directly to a scammer, it is rare to be able to get it back, so it is important to always conduct your transaction through a secure platform like PayPal, where you have the ability to dispute a charge.
Being scammed can happen to anyone, so you shouldn’t feel embarrassed or ashamed if you have been involved in one.
There are some things to do to protect yourself and your finances if you have been scammed, such as:
If you have been contacted by a scammer but have not responded you don’t need to worry and you should just delete or ignore any messages. You can also report these attempts to Scamwatch.
The eSafety Commission also has a suite of resources and courses on its website to help older people improve their skills and confidence to navigate the internet and how to identify and report scams while online shopping.
