Commencing this week, trained aged care personnel will be ready in-person, across 15 locations throughout Australia, to assist older Australians journey through the aged care system.
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The airlines that are most customer focussed are the ones that earn more than two times the industry average. And as a dollar value that’s a huge amount of profit. So what can the aged care sector learn about customer service from here? What many organisations may not realise is that customer experience is primarily...
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Personal care attendant’s employed at residential facilities and community care are not registered in any way – so how can we ensure a quality workforce? It appears that there is potential for things to change in the future, with the The Aged Care Guild having made an enquiry with the Senate Committee Inquiry. The Aged...
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