It takes a special kind of person to be a nurse. They need to be a balance between smart, hard-working and nurturing. For too long, and some would argue this still exists today, there was a misconception that nurses are simply just assistants to doctors and have little medical knowledge themselves – however, this is simply...
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Living a long and happy life is something that almost everyone aspires to, and it’s safe to say that in 2019 there is no shortage of people who are willing to charge you a fee to tell you how to make that happen. Super-foods, phone applications, wonder-drugs, and even happiness itself, have all been thrown...
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The airlines that are most customer focussed are the ones that earn more than two times the industry average. And as a dollar value that’s a huge amount of profit. So what can the aged care sector learn about customer service from here? What many organisations may not realise is that customer experience is primarily...
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