“It makes you feel, ‘Wow, I’ve done something great to help somebody.’” Palliative carer Donna Watling talks to HelloCare about the rewards she reaps from delivering care in a person’s final days.
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The airlines that are most customer focussed are the ones that earn more than two times the industry average. And as a dollar value that’s a huge amount of profit. So what can the aged care sector learn about customer service from here? What many organisations may not realise is that customer experience is primarily...
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I really wanted this to be about how we got Dad through a Covid-19 outbreak. Instead, this is a tribute to the healthcare workers who looked after him and made sure he died with whatever dignity Covid-19 can offer.
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