In the latest hearings from The Royal Commission, witnesses revealed their experiences of being offered kickbacks for new customers, being assessed by aggressive, unfriendly auditors, being forced to hire administrators charging exorbitant fees, and a care recipient who died waiting for their home care package to come through. Auditors “confronting, ”condescending” and “unfriendly” A registered nurse...
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When Ruby’s mother, a nurse, saw the simple items aged care residents were wishing for, “it broke me”, she said. She had been caring for them for decades, but never asked them what brought them joy.
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On International Nurses Day we speak to residence manager, Vicki Cain, about the aged care reforms adding to workloads without improving the experience of residents. “We need to advocate and occasionally agitate for the changes.”
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