“It makes you feel, ‘Wow, I’ve done something great to help somebody.’” Palliative carer Donna Watling talks to HelloCare about the rewards she reaps from delivering care in a person’s final days.
Read More
The airlines that are most customer focussed are the ones that earn more than two times the industry average. And as a dollar value that’s a huge amount of profit. So what can the aged care sector learn about customer service from here? What many organisations may not realise is that customer experience is primarily...
Read More
I really wanted this to be about how we got Dad through a Covid-19 outbreak. Instead, this is a tribute to the healthcare workers who looked after him and made sure he died with whatever dignity Covid-19 can offer.
Read More