Royal Commission isn’t highlight “new problems”, hear from Leanne Emerson, Dementia Australia

Almost every time I visit my Nan in residential aged care, she is served a small ham and cheese sandwich on white bread for lunch. This is often her substitute option for a meal she doesn’t want to eat such as the weekly party pies and sausage rolls. Read More

  The implementation of new aged care standards on 1 July 2019 signaled a fresh start for aged care providers and for residents who longed to have more input in the way that their care was being delivered. The new standards gave providers greater autonomy, coupled with a responsibility to provide evidence of self-assessment. Part... Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More