Royal Commission isn’t highlight “new problems”, hear from Leanne Emerson, Dementia Australia

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More

Quality in aged care has come into question at many Australian facilities, especially in light of extensive media reports of abuse, neglect, poor quality food and poor staffing. Speaking at the Quality in Aged Care conference in Sydney was Amy Laffan from the Department of Health. Amy explained that “the most valuable experience you will... Read More

Aged care staff are taking on multiple roles at work, and they say the variety is making their jobs more enjoyable. Jimmy My told HelloCare he was working as a personal carer when he was offered additional work as a cleaner. “I thought, why not?” he said. “I really like (working in aged care). I... Read More