“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

A House of Representatives committee inquiry has called for sweeping changes to the current aged care sector. The report has been tabled in Federal Parliament and looks to address questions on a number of the hot topic issues that aged care workers, residents and families want answers to, in preparation for the upcoming Royal Commission... Read More

Aged care staff are taking on multiple roles at work, and they say the variety is making their jobs more enjoyable. Jimmy My told HelloCare he was working as a personal carer when he was offered additional work as a cleaner. “I thought, why not?” he said. “I really like (working in aged care). I... Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More