“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

To celebrate Meals on Wheels Day, this week we had virtual coffee with Sharyn Boer, CEO Meals on Wheels SA and President, Meals on Wheels Australia. She talked about delivering more than 10 million meals each year, getting out and about on the road and the opportunites she sees for aged care in the future. All over an almond milk chai latte. Read More

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More

Maurie Voisey-Barlin specialises in engaging aged care residents that have been deemed ‘unreachable’ by staff and family. See how techniques like ‘smartassery’ and ‘mutual mischief’ are helping residents re-engage by tapping into their ‘cheeky’ side. Read More