Quality indicators – where next: what, why & who?

Each of these ‘little boxes’ in the locked down Melbourne towers holds a story. Someone who matters. We are listening and we care. The past two days I have had the privilege of being one of a team of nurses from Knox Private Hospital providing COVID swabbing for the residents of the towers. This pandemic brings... Read More

In many ways, buying a retirement village unit is even more complicated than buying any other type of residential property. There are different forms of legal title and occupancy rights available, there is the ongoing cost of services and maintenance of facilities in the village, and then what fees, charges or capital gain sharing may... Read More

When spending time eating with residents while onsite reviewing a meal service at a residential facility, I am often told the food is no good here.  My job is to find the Why? Frequently the blame is pointed upstream to the Chef/Cook that they are hopeless in the kitchen, or even further back to supply –... Read More