About Us

Our story

HelloCare began where many powerful ideas do – at the bedside.

Founded by a nurse who’d seen too many important conversations whispered behind closed doors, we set out with one goal: to bring those honest, human, sometimes uncomfortable truths about ageing and care into the open – and into the right forums where they might actually spark change.

From humble beginnings to a national voice, HelloCare has grown into Australia’s leading media platform dedicated to ageing, care, and the people who live and breathe it. We tell the stories others won’t, ask the questions others don’t, and give light to voices too often left in the shadows.

Our tone is fearless but fair. We balance advocacy with empathy. And we don’t shy away from the messy, complex realities of ageing – because that’s where the real change happens.

Our audience includes aged care workers, residents and families, providers, policymakers and everyday Australians. They come to HelloCare not just for information, but for insight, heart, and honesty.

We don’t just report on aged care – we care, deeply.

So whether we’re covering the future of continence care, the quiet heroics of night-shift nurses, or the ethics of end-of-life decisions, you’ll find us asking: How can this be better?

Because care deserves more than silence. It deserves a voice.

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Almost half of site audits reveal failure to comply with quality standards

Nearly half of all aged care ‘site audits’ in the final quarter of 2019  found at least one of the new quality standards was ‘not met’, according to new data released by the Aged Care Quality and Safety Commission. Of the 173 site audits conducted between October and December 2019, 45 per cent identified a... Read More

Background paper dampens expectations ahead of royal commission’s interim report

  The royal commission has released its latest background paper, a comprehensive summary of the many reports and inquiries of the aged care sector that have been completed over the last twenty years.  The paper casts a long, question-marked shadow over the highly anticipated interim report, which is due out later this week, that will outline... Read More

“I’m the only person they talk to all day”: Who are the special people working in our personal response teams?

When a personal alarm is activated, it generally signals that someone is in need of help. The wearer of the alarm may have had a fall and need help getting back up, or they could be seriously injured, or they may have had a heart attack or stroke – in other words, they are experiencing... Read More
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