About Us

Our story

HelloCare began where many powerful ideas do – at the bedside.

Founded by a nurse who’d seen too many important conversations whispered behind closed doors, we set out with one goal: to bring those honest, human, sometimes uncomfortable truths about ageing and care into the open – and into the right forums where they might actually spark change.

From humble beginnings to a national voice, HelloCare has grown into Australia’s leading media platform dedicated to ageing, care, and the people who live and breathe it. We tell the stories others won’t, ask the questions others don’t, and give light to voices too often left in the shadows.

Our tone is fearless but fair. We balance advocacy with empathy. And we don’t shy away from the messy, complex realities of ageing – because that’s where the real change happens.

Our audience includes aged care workers, residents and families, providers, policymakers and everyday Australians. They come to HelloCare not just for information, but for insight, heart, and honesty.

We don’t just report on aged care – we care, deeply.

So whether we’re covering the future of continence care, the quiet heroics of night-shift nurses, or the ethics of end-of-life decisions, you’ll find us asking: How can this be better?

Because care deserves more than silence. It deserves a voice.

hellocare illustrations

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Quality Commission resumes unannounced visits

In line with a COVIDSafe Australia guidance, the Commission has re-commenced conducting unannounced visits to aged care services. While we have undertaken risk-based site visits throughout the pandemic, as a temporary measure from 16 March 2020 we introduced a short period of notice (less than 48 hours) prior to visiting a site to minimise infection... Read More

Communication Strategies: Connecting With Someone Who Has Dementia

Our lives as social beings hinge greatly on good communication skills. As infants we learn to fuss in a certain manner to communicate a need or to smile and laugh in delight. Children learn to communicate linguistically; teens develop more complex communication involving an ever-growing scope of vocabulary, body language and attitude. Generally speaking, our... Read More

What Can We Learn about Quality of Care from Patch Adams?

Dr Hunter Doherty “Patch” Adams had a dream – to build a unique type of hospital that offers not just top-quality medical care but the exact sort of compassionate and joyful care that Adams is known for around the world. Immortalised in film by Robin Williams in the 1998 film “Patch Adams”, Patch brought a... Read More
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