About Us

Our story

HelloCare began where many powerful ideas do – at the bedside.

Founded by a nurse who’d seen too many important conversations whispered behind closed doors, we set out with one goal: to bring those honest, human, sometimes uncomfortable truths about ageing and care into the open – and into the right forums where they might actually spark change.

From humble beginnings to a national voice, HelloCare has grown into Australia’s leading media platform dedicated to ageing, care, and the people who live and breathe it. We tell the stories others won’t, ask the questions others don’t, and give light to voices too often left in the shadows.

Our tone is fearless but fair. We balance advocacy with empathy. And we don’t shy away from the messy, complex realities of ageing – because that’s where the real change happens.

Our audience includes aged care workers, residents and families, providers, policymakers and everyday Australians. They come to HelloCare not just for information, but for insight, heart, and honesty.

We don’t just report on aged care – we care, deeply.

So whether we’re covering the future of continence care, the quiet heroics of night-shift nurses, or the ethics of end-of-life decisions, you’ll find us asking: How can this be better?

Because care deserves more than silence. It deserves a voice.

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“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

Is the government’s promotion of home care a healthy option?

Australian Healthcare Week kicked off on Wednesday with a debate on the topic ‘Is the government’s promotion of home care a healthy option?’ Though the Australian government’s focus on home care is well established, there were strong arguments on both sides of the discussion. Dr David Sykes, Director, Dementia Australia, kicked off the debate in... Read More

Elderly urged to lock themselves down over the coming weeks as Omicron peaks

An epidemiologist is asking vulnerable Victorians to consider a self-imposed lockdown as the Omicron outbreak reaches its peak. He also revealed that the virus may be “relatively harmless” within the next year. Read More
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