About Us

Our story

HelloCare began where many powerful ideas do – at the bedside.

Founded by a nurse who’d seen too many important conversations whispered behind closed doors, we set out with one goal: to bring those honest, human, sometimes uncomfortable truths about ageing and care into the open – and into the right forums where they might actually spark change.

From humble beginnings to a national voice, HelloCare has grown into Australia’s leading media platform dedicated to ageing, care, and the people who live and breathe it. We tell the stories others won’t, ask the questions others don’t, and give light to voices too often left in the shadows.

Our tone is fearless but fair. We balance advocacy with empathy. And we don’t shy away from the messy, complex realities of ageing – because that’s where the real change happens.

Our audience includes aged care workers, residents and families, providers, policymakers and everyday Australians. They come to HelloCare not just for information, but for insight, heart, and honesty.

We don’t just report on aged care – we care, deeply.

So whether we’re covering the future of continence care, the quiet heroics of night-shift nurses, or the ethics of end-of-life decisions, you’ll find us asking: How can this be better?

Because care deserves more than silence. It deserves a voice.

hellocare illustrations

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No one’s home: 110,000 calls to My Aged Care left unanswered 

More than 110,000 calls to My Aged Care went unanswered in three years, according to information provided through Senate Estimates. Last year alone, nearly 43,000 weren’t answered, an average of 118 calls every day.  Satisfaction with the nation’s entry point to the aged care system was also below par. The satisfaction rate for 2018-19 was... Read More

Blame should not be confused with accountability, expert responds to royal commission report

  The royal commission’s report on the aged care sector’s failed response to the pandemic does not go far enough and a full inquiry should be held, says a leading aged care expert. The report by the Royal Commission into Aged Care Quality and Safety on the aged care sector’s response to COVID-19 was written... Read More

1 in 5 deaths are caused by heart disease, but what else are Australians dying from?

a new report from the Australian Institute of Health and Welfare (AIHW) shows four out of five Australians had multiple conditions at their time of death, and almost one-quarter had five or more. Read More
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