About Us

Our story

HelloCare began where many powerful ideas do – at the bedside.

Founded by a nurse who’d seen too many important conversations whispered behind closed doors, we set out with one goal: to bring those honest, human, sometimes uncomfortable truths about ageing and care into the open – and into the right forums where they might actually spark change.

From humble beginnings to a national voice, HelloCare has grown into Australia’s leading media platform dedicated to ageing, care, and the people who live and breathe it. We tell the stories others won’t, ask the questions others don’t, and give light to voices too often left in the shadows.

Our tone is fearless but fair. We balance advocacy with empathy. And we don’t shy away from the messy, complex realities of ageing – because that’s where the real change happens.

Our audience includes aged care workers, residents and families, providers, policymakers and everyday Australians. They come to HelloCare not just for information, but for insight, heart, and honesty.

We don’t just report on aged care – we care, deeply.

So whether we’re covering the future of continence care, the quiet heroics of night-shift nurses, or the ethics of end-of-life decisions, you’ll find us asking: How can this be better?

Because care deserves more than silence. It deserves a voice.

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What does quality care mean to Australian aged care residents?

A new study published in the International Journal of Quality in Health Care is the first to ask Australian residents living in different models of long-term aged care to rate the quality of the care they receive. Participants in the study, the majority of which had a diagnosis of dementia, rated the overall quality of care... Read More

Employee burnout and residents at risk after understaffing allegations at QLD aged care home

The Queensland Nurses and Midwife Union claim that BlueCare’s Gracemere Aged Care Facility is operating 14 staff below the appropriate and necessary levels.  Read More

8 Questions to Ask When Assessing Someone’s Pain

Pain is uncomfortable for everyone, and is usually a sign of something more serious that needs to be dealt with – like another condition or a more serious injury. Pain can be especially challenging for older people as they may have trouble communicating their discomfort. For older people, pain needs to be assessed regularly, and... Read More
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