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“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

Does a group of young volunteers have what it takes to work in healthcare?

A new documentary television series follows a group of young volunteers with no healthcare experience to see how well they can fill the gaps in an overstretched health system. This series was inspired by a social care programme in Germany, and sets out to find if the volunteers can make a difference to both patients... Read More

Aged care regulator scales back compliance checks and on-site visits of homes

The nation’s aged care regulator has scaled back site visits and compliance checks even as COVID-19 cases in aged care surge so strongly, the Defence Force has been called in to assist. Read More
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