Elder abuse and aged care

In September 2015 my wife and I quit our corporate jobs and started creating a new organisation that would change the lives of people in the community. Focusing on social integration of vulnerable and isolated people who really just want to get out, meet people and have a good time. This is my story: Life... Read More

Business Has Changed! There was a time when we could dictate from the top what a business had to be. Someone had to have the responsibility of business decisions so there could be responsibility and accountability. This was a C-suite focused decision-making approach. Today the fastest growing businesses are customer led not CEO led. And... Read More

The culture of an aged care organisation is more important than rules and standards, says Adjunct Professor Alan Lilly, Chief Executive BlueCross Sapphire Care. At last week’s Customer Experience in Aged Care Criterion Cota Australia Conference, Professor Lilly said that delivering better quality aged care depends more on changing cultures than it does on creating... Read More