This Wound Awareness week, hear from Jan Rice, Director Wound Care Services, who shares her knowledge on the importance of nutrition and using the correct dressings when helping heal wounds.
What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother.
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“We continue to see reviews conducted by academics and consultants with no hands-on experience of delivering aged care services, and the policies they put into place only work on paper because they lack real-life application,” says aged care expert Dr Rodney Jilek.
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Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell...
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A reminder about the importance of nutrients in healing wound