Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

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Retirement Villages: Read between the lines

“Supporting seniors to make more informed decisions is undoubtedly the way forward”. In Australia, there are approximately 180,000 seniors calling a retirement village home (Retirement Living, 2013). Residents occupying the villages are on average older than a decade ago with 95 per cent of residents now over the age of 65 years (McCrindle, 2013). The... Read More

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In November I’m delighted to have been asked to present at, the ITAC2017 conference in Queensland. The conference team asked me to present my thoughts about the use of technology in aged and dementia care, from the point of view of a person diagnosed with younger onset dementia. My speech is simply titled, Technology in... Read More

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