Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

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Sobering report shines light on need for greater leadership and accountability

The release of the interim report from the Royal Commission into Aged Care Quality and Safety is a sobering account of how Australia has let down some of its most vulnerable, calling out a lack of leadership and accountability from Government and industry. Every aged care resident deserves safety and the highest standard of care... Read More

Aged care, death and taxes after the royal commission

The Governor-General was handed the report of the aged care royal commission on Friday. It will be made public in the coming week. Overlaying its considerations has been Australia’s 909 deaths from COVID-19, more than two-thirds of them (685) people in aged care facilities. It has to be recognised that COVID accounts for an extremely small share of deaths in Australia, and even deaths of senior citizens. 127,082 Australians aged 70 and over died in 2019. To date 851 in that age group have died of COVID. Some good might come from these sad deaths if they prompted us to think about where we are likely to die. Read More

Top 5 Aged Care & Retirement Village Food Trends

As the baby boomer generation ages and enters their twilight years, the demand for quality aged care is booming. And with that demand comes expectation for quality in all aspects of care – including food. Forget about overcooked veggies, runny gravy and cheap meat offcuts – modern retirement homes and aged care retreats are beginning... Read More
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