“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

With the simple ‘pass or fail’ metrics of the aged care regulators' quality standards as the only current government-approved indicator of care quality, organisations that provide exceptional service receive no distinction from those that barely meet the minimum standards of care. Read More

“The goal of person centred care is to move the person, even momentarily, from loss to fulfilment, loneliness to connectedness, sadness to cheerfulness, confusion to orientation, worry/anxiety to contentment, frustration to peacefulness, fear to security, paranoia to trust, anger to calm and embarrassment to confidence.” People living with dementia deteriorate more rapidly in negative environments,... Read More

You only need to turn on the television or pick up a newspaper and you’ll read a negative story about aged care in the media. But should you believe everything you read and see? In this episode of Grey Matters, Tracey and Ben discuss if the aged care system is really in crisis and what... Read More