“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Millennials are starting to face a new challenge: that of becoming caregivers for their baby boomer parents. To make sure the new generation of caregivers is well-equipped to take on their new role, it’s important we understand where they’re coming from, what they’ve had to deal with, how that impacts their ability to provide care, and what they can do about it. Read More

Quality in aged care is the topic on everyone’s minds. With the on-going Senate Inquiry the release of the Carnell/Paterson Review and the move towards a single aged care quality framework, the way the sector thinks about and delivers quality services is evolving. With increasing consumer choice driving quality and innovation, providers need to understand customer expectations of quality... Read More

When a loved one is faced with ageing, it is common for them to resist or deny the signs of reduced functionality and therefore loss of their independence. Many customers of aged care services receive requests for service provision after a significant event such as a fall, trauma or loss of function. Clients therefore further... Read More