Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

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Shaynna Blaze, on her mother’s dementia diagnosis

Shaynna Blaze, on her mother’s dementia diagnosis HelloCare’s CEO Lauren Todorovic spoke to Shaynna Blaze, interior designer and a judge on The Block, about her own family connection to dementia and about design features that can improve the lives of people living with dementia. Ms Blaze was a member of Dementia Australia’s panel for Dementia... Read More

Aged care must fix “abysmal” dementia care: royal commission

With more than half of the people living in residential aged care having a diagnosis of dementia, and the real percentage likely to be far higher due to the prevalence of undetected dementia, the commissioners determined that “dementia care should be core business for aged care services”. Lee-Fay Low, Associate Professor, Ageing and Health at the Faculty of Health Sciences, The University of Sydney, told HelloCare that she also has concerns about the quality of dementia care being delivered in Australia, both from what she has read in the media, but also from her own observations in the field.  Read More

COVID-19: What more needs to be done in aged care?

‘Stop the world – I want to get off’ is the title of a musical created in the 1960s. Some 55 years later as we become globally enmeshed in a pandemic the like of which none of us has experienced before, one could be forgiven for wanting to shout those words from the rooftops. I... Read More
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