Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

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Aged care, death and taxes after the royal commission

The Governor-General was handed the report of the aged care royal commission on Friday. It will be made public in the coming week. Overlaying its considerations has been Australia’s 909 deaths from COVID-19, more than two-thirds of them (685) people in aged care facilities. It has to be recognised that COVID accounts for an extremely small share of deaths in Australia, and even deaths of senior citizens. 127,082 Australians aged 70 and over died in 2019. To date 851 in that age group have died of COVID. Some good might come from these sad deaths if they prompted us to think about where we are likely to die. Read More

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Where should the blame lie when assaults occur in aged care?

A few weeks ago, we published an article titled, ‘Rough treatment in aged care is not assault, says magistrate: Four Corners’. The article was viewed by more than 40,000 readers through our social media channels, and received hundreds of comments. Among those to respond was a retired expert in his field who wishes to remain anonymous, but his thoughts on the... Read More
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