Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement
Advertisement
Advertisement

Shingles – What does it have to do with Chickenpox?

Frequently asked questions about Shingles: HelloCare is joined by expert Professor Tony Cunningham Professor Tony Cunningham is an infectious diseases physician and a researcher in viruses and vaccines as the Executive Director, The Westmead Institute for Medical Research and the Institute’s Centre for Virus Research; Professor of Research Medicine, Sydney Medical School; Sub-Dean (Research), Westmead Clinical... Read More

Growing Expectations in Aged Care: “Overcooking” Quality and Making Complaints

Consumer expectations for aged care have evolved greatly over the past few years. Aged care is more than just a bed in a home, it’s a place where an older person is safe and cared for, a new “home”. Good enough is not enough anymore, and with higher expectations, there is increased pressure on aged... Read More

A Primer in Effective Brand Identity for Aged Care Providers

Every aged care provider has a purpose and with the sector continuing to change and evolve, there is an increasing need to ensure that the organisation’s purpose is embedded in the brand identity, in order to stand out from the crowd. It is important that providers are undertaking marketing and communication activity to communicate to... Read More
Advertisement