Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

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More on unlawful restraint in aged care

By Rodney Lewis, Senior Solicitor, Elderlaw Legal Services There is a good deal of confusion about the rules surrounding and the law applying to restraint. In particular the article by Caroline Egan of 22 May shows that there is confusion right throughout the aged care system. One of the reasons why confusion exists is almost certainly... Read More

Misunderstanding Dementia Pain: What Facial Expressions are Really Telling You

There’s a common misconception that pain is an inherent part of ageing, that as you get older and may develop health issues, pain is just something you’re going to have to deal with. But that’s not true, pain is often a symptom that can be managed with the correct interventions and treatments. Older people are... Read More

Constant vocalisation and unmet needs: an expert’s opinion

Last month, we published a sensitive question that one of our readers had put to us. HelloCare reader Bruce was concerned that at his wife’s nursing home, the constant vocalisation of one resident was disturbing and upsetting other residents. Bruce posed a challenging question that “will no doubt get me some abuse”, he wrote. His... Read More
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