Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement
Advertisement
Advertisement

The Importance of using Aged Care Specific Systems

While every industry faces their own specific sets of challenges, there are very few that demand the level of refinement that is required within the aged care sector. Residents living in aged care facilities possess their own individual circumstances ranging from medical needs, through to the accessibility issues derived from physical limitation.   The amount... Read More

Simple Pleasures Emerging in the Fullness of Time

This somewhat blurred photo of a gem magnolia flower opening up is – I believe – worth sharing, because it’s very special, even if the phone camera couldn’t manage the morning light well enough to do it justice. It’s special for me and also special as a symbol of how precious it is for us... Read More

Doctor’s Advice to Elderly: Don’t push yourself this Summer

Older generations need to know the dangers of heatstroke, as various parts of Australia are predicted to have rising day and night temperatures this summer. Dr Ryan Harvey from House Call Doctor says, “those over 65 years in age are more vulnerable to heat-related illnesses”. Heatstroke occurs from the progression of heat stress, when the... Read More
Advertisement