What is it Like to Live with Hearing Loss?

(Media Release from Minister Wyatt’s office) The past year has seen a 23 per cent increase in the number of complaints received by the Aged Care Complaints Commissioner. The Aged Care Complaints Commissioner’s 2017–18 annual report also shows that the Commissioner referred 1,073 cases to the Australian Aged Care Quality Agency, a rise of 130... Read More

Media Release: Royal Commission The Royal Commission’s next public hearing will run over two weeks in Sydney, commencing on 6 May 2019. At the hearing the Royal Commission will inquire into the quality and safety of residential aged care, with a focus on care for people living with dementia. Australia’s population is ageing and there... Read More

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More