What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.
“I am worried that you’re getting sicker. Help me understand your wishes.” In a way, this is an impossible question for a man too breathless to talk. The moment his oxygen mask shifts, what little he says is lost in the jangle of machines. The flashing numbers are not compatible with life but, disturbingly, the...
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Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry....
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It seems that everything these days is personalised. Create your own burger, make your own playlist, watch what you want, when you want. People are less willing to adapt themselves to a one size fits all product. The same goes for aged care and disability support – particularly when it’s home-based. Home-based care should be...
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