What is it Like to Live with Hearing Loss?

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

Millennials are starting to face a new challenge: that of becoming caregivers for their baby boomer parents. To make sure the new generation of caregivers is well-equipped to take on their new role, it’s important we understand where they’re coming from, what they’ve had to deal with, how that impacts their ability to provide care, and what they can do about it. Read More

“Supporting seniors to make more informed decisions is undoubtedly the way forward”. In Australia, there are approximately 180,000 seniors calling a retirement village home (Retirement Living, 2013). Residents occupying the villages are on average older than a decade ago with 95 per cent of residents now over the age of 65 years (McCrindle, 2013). The... Read More