What is it Like to Live with Hearing Loss?

Prime Minister Scott Morrison announced a Royal Commission into Aged Care Quality and Safety on Sunday, responding to concerns about the sector one day before an ABC Four Corners program which was to air them. Aged care is where the challenges of population ageing are most apparent and where policy choices have direct impact on the lives of Australians. So, it’s... Read More

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

The family home holds a lot of fond memories for most people, especially the parents. It may be where their children took their first step or where they started school. It may have been the venues for countless birthday, Christmas gatherings and family dinners. But what happens when the kids grow up and leave? Some... Read More