What is it Like to Live with Hearing Loss?

Older generations need to know the dangers of heatstroke, as various parts of Australia are predicted to have rising day and night temperatures this summer. Dr Ryan Harvey from House Call Doctor says, “those over 65 years in age are more vulnerable to heat-related illnesses”. Heatstroke occurs from the progression of heat stress, when the... Read More

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

With the simple ‘pass or fail’ metrics of the aged care regulators' quality standards as the only current government-approved indicator of care quality, organisations that provide exceptional service receive no distinction from those that barely meet the minimum standards of care. Read More