What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.
“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew...
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A few weeks ago, we published an article titled, ‘Rough treatment in aged care is not assault, says magistrate: Four Corners’. The article was viewed by more than 40,000 readers through our social media channels, and received hundreds of comments. Among those to respond was a retired expert in his field who wishes to remain anonymous, but his thoughts on the...
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As you reach older age, and – sadly – your parents die, who then is left who knows you the longest, and maybe the best, in some ways at least? Your siblings, if you’re lucky enough to have them, and for them to still be around. I am one of those lucky ones, and –...
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