What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.
The culture of an aged care organisation is more important than rules and standards, says Adjunct Professor Alan Lilly, Chief Executive BlueCross Sapphire Care. At last week’s Customer Experience in Aged Care Criterion Cota Australia Conference, Professor Lilly said that delivering better quality aged care depends more on changing cultures than it does on creating...
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New laws will compel all aged care providers to sign and conform to a single, strengthened Charter of Rights, under the Morrison Government’s latest aged care quality and safety reforms. For the first time, providers will have to provide a personally signed copy of the Charter to every one of their residents and care recipients,...
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There have been numerous cases of elder abuse reported in the media of late. And there are even more cases that are going unheard or even unspoken. “Majority of elder abuse occurs not in aged care – I would argue as COTA – the majority of elder abuse happens in people’s homes in the community,...
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