Aug 11, 2017

What is it Like to Live with Hearing Loss?

What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.

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Planning Difficult Conversations With Older Parents

Many Baby Boomers are currently faced with the difficult and emotionally challenging scenarios of making decisions on what is the best support or care service to be provided to their elderly parents and loved ones. Or, perhaps it is the Boomer that is worried about these decisions for themselves and the stress they do not... Read More

Change Sucks: Aged & Community Services Australia 2017 Insights

David Constantine, Design Director of integrated agency Ellis Jones was invited to present at the 2017 ACSA Summit in Cairns on the theme “The Power of Change”. His response, entitled ‘Change Sucks’ focused on the opportunities presented by ageing and the pathways to support and care. Designing the defining moment of customer experience (CX) that... Read More

Unfair Expectations in Aged Care?

I recently chaired an afternoon session for a “Law in Aged Care” seminar in Perth.  It was a very useful day’s focus on the myriad of interaction that aged care providers have with the law daily.  There can be matters associated with town planning, local government, occupational health and safety, fair work, accreditation and liability... Read More
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