What is it Like to Live with Hearing Loss?

When residents at aged care facilities need medical help it can be a bit difficult for them if they have to go the emergency department of the local hospital. This quite often happens if they require medical help outside of normal hours, such as at the weekend or at night. Frequently they have to wait... Read More

(Media Release from Minister Wyatt’s office) The past year has seen a 23 per cent increase in the number of complaints received by the Aged Care Complaints Commissioner. The Aged Care Complaints Commissioner’s 2017–18 annual report also shows that the Commissioner referred 1,073 cases to the Australian Aged Care Quality Agency, a rise of 130... Read More

The culture of an aged care organisation is more important than rules and standards, says Adjunct Professor Alan Lilly, Chief Executive BlueCross Sapphire Care. At last week’s Customer Experience in Aged Care Criterion Cota Australia Conference, Professor Lilly said that delivering better quality aged care depends more on changing cultures than it does on creating... Read More