What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.
(Media Release from Minister Wyatt’s office) The past year has seen a 23 per cent increase in the number of complaints received by the Aged Care Complaints Commissioner. The Aged Care Complaints Commissioner’s 2017–18 annual report also shows that the Commissioner referred 1,073 cases to the Australian Aged Care Quality Agency, a rise of 130...
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No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Our research reveals a sector still grappling with a shift...
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A couple of weeks ago, we published an article titled ‘Is Six Minutes Long Enough for Aged Care Staff to get Residents Ready Each Morning?’ The article reached nearly 20,000 of our Facebook followers, and attracted nearly 200 comments and shares. One reader, Anton Hutchinson, whose family has proudly owned Canberra Aged Care Facility for over 30...
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