What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.
No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Our research reveals a sector still grappling with a shift...
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People are living longer than ever now. And with it they work for more years and retire at a later age. This is pretty evident in aged care where the whole workforce is ageing. You don’t have to look very far to see that older workers in most industries are under-appreciated. They can often be...
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IN A NORTH Queensland aged care facility, a nurse is helping an elderly resident. The Enrolled Nurse of 30 years bathes the woman, puts on a fresh nightie and smooths back her hair. She talks to the mother-of-four who was born in the 1930s and lived through the second World War. She discusses the weather,...
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