What is it Like to Live with Hearing Loss?

Kate Swaffer explains what people with dementia want from residential care, based on her own experience living with younger onset dementia, as a past care partner advocating for and supporting three people with dementia in residential care, and from feedback she’s gathered during focus groups and interviews with people with dementia around Australia. It is... Read More

No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Our research reveals a sector still grappling with a shift... Read More

Business Has Changed! There was a time when we could dictate from the top what a business had to be. Someone had to have the responsibility of business decisions so there could be responsibility and accountability. This was a C-suite focused decision-making approach. Today the fastest growing businesses are customer led not CEO led. And... Read More