To celebrate Meals on Wheels Day, this week we had virtual coffee with Sharyn Boer, CEO Meals on Wheels SA and President, Meals on Wheels Australia.
She talked about delivering more than 10 million meals each year, getting out and about on the road and the opportunites she sees for aged care in the future. All over an almond milk chai latte.
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Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,...
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A report on the impacts of the new Aged Care Quality Standards has highlighted additional pressure the Standards have put on aged care workers and has demanded further assessment of the program in the future.
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