Quality indicators – where next: what, why & who?

Janine, a carer in regional Queensland, cares for her mother, who has a mental illness, and her elderly grandmother. It’s a round-the-clock caring role and Janine is the major support and comfort for her relatives. Janine recently experienced a very serious health event; one requiring immediate hospitalisation, treatment and ongoing monitoring. She desperately attempted to... Read More

The government says this new approach is aimed at making the NDIS fairer. But many people with disability think it is about cost-cutting. They also say an independent assessment is a “nightmare” process that doesn’t produce an accurate picture of people’s lives. Read More

When spending time eating with residents while onsite reviewing a meal service at a residential facility, I am often told the food is no good here.  My job is to find the Why? Frequently the blame is pointed upstream to the Chef/Cook that they are hopeless in the kitchen, or even further back to supply –... Read More