Quality indicators – where next: what, why & who?

Each of these ‘little boxes’ in the locked down Melbourne towers holds a story. Someone who matters. We are listening and we care. The past two days I have had the privilege of being one of a team of nurses from Knox Private Hospital providing COVID swabbing for the residents of the towers. This pandemic brings... Read More

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry.... Read More

Part 2, click here to read part 1. Caring for the elderly, many working in the industry will agree, is a privilege. How we help these people (who have given so much to society) at the end of their lives, is one way we can show how we honour and respect them. Though often we would... Read More