Quality indicators – where next: what, why & who?

David Constantine, Design Director of integrated agency Ellis Jones was invited to present at the 2017 ACSA Summit in Cairns on the theme “The Power of Change”. His response, entitled ‘Change Sucks’ focused on the opportunities presented by ageing and the pathways to support and care. Designing the defining moment of customer experience (CX) that... Read More

We spend more than a third of our lives asleep, but when it comes to the elderly in residential care that time can be significantly higher. Pain, illness and poor mobility can sometimes mean that much of their day is spent in bed, so comfort is absolutely crucial. Like me, you probably know that there’s... Read More

In a country as vast as Australia, finding ways to provide access to specialist health care to our rural and remote communities can be a major challenge, but recently, dedicated professionals like Rohan Corpus have made massive inroads in this difficult area. Rohan’s work sees him supporting 52% of the state of Queensland and finding... Read More