Royal Commission isn’t highlight “new problems”, hear from Leanne Emerson, Dementia Australia

5 minutes with Pat Sparrow, CEO ACSA and Catherine Walker, GM Organisational Capability Bethanie Group HelloCare’s creative director, Jakob Neeland had the pleasure of sitting down with ACSA CEO, Pat Sparrow. The pair discussed the impact of media on the aged care sector, the recent interim report and the need to remind people of the... Read More

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More

  The implementation of new aged care standards on 1 July 2019 signaled a fresh start for aged care providers and for residents who longed to have more input in the way that their care was being delivered. The new standards gave providers greater autonomy, coupled with a responsibility to provide evidence of self-assessment. Part... Read More