Royal Commission isn’t highlight “new problems”, hear from Leanne Emerson, Dementia Australia

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More

  For those of us not working on the front line in aged care, it can be hard to imagine what a care worker does on a day-to-day basis. What are the challenges they face, the joys they experience and the sadnesses and frustrations that often come with the job? We asked our readers to... Read More

Troubled aged care operator, Bupa, has had the accreditation of its Eden home revoked, after the quality watchdog identified failings at the home that put residents at “serious risk”. Bupa Eden’s accreditation will expire on 16 August 2019, but a Bupa spokesperson has told HelloCare the operator plans to continue caring for residents and is taking... Read More