Terms & Conditions

Welcome to the hellocare.com.au website (the “Website”). This Website is provided solely to assist customers in gathering information on individual aged care providers and/or aged care homes,  posting opinions from a personal perspective, and for no other purposes. The terms  “we”, “us”, “our” and “HelloCare”, “CP” refer to HelloCare Pty Ltd.  

The term “you” refers to the customer visiting the Website and/or contributing content on this Website. This Website is offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, you are not authorised to use this website. Be sure to return to this page periodically to review the most current version of the Agreement.  We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement in accordance with the Terms and Conditions herein and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement. 

Use of the website
As a condition of your use of this Website, you warrant that (i) all information supplied by you on this Website is true, accurate, current and complete, (ii) if you have a HelloCare.com.au account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you, and (iii) In order to register for an account and contribute to our website you must be familiar with the nursing home directly or indirectly (iv) you possess the legal authority to enter into this agreement and to use this Website in accordance with all terms and conditions herein. 

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement. Copying, transmission, reproduction, republication, posting or redistribution of the Website Content or any portion thereof is strictly prohibited without the prior written permission of HelloCare. 

To request permission, you may contact HelloCare as follows: 

Director E-mail: [email protected]

Prohibited Activities 

The content and information on this Website (including, but not limited to data, information, text, photos, video, icons, software, code or other material), as well as the infrastructure, used to provide such content and information (Content), is proprietary to us.  

You agree not to otherwise modify, copy, distribute, transmit, display, reproduce, publish, license,  create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.  

Additionally, you agree not to: 

  • use this Website or its contents for any commercial purpose including to advertise or promote any business, products, services or procedures or solicit customers (whether for yourself or on behalf of someone else); 
  • use another person’s name, account, identity or password without permission, or use the Website  while impersonating another person; 
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; 
  • publish, communicate, translate or adapt any of the Content; 
  • make copies in any form of all or parts of the Content other than as reasonably required for your  personal non-commercial use; 
  • reverse engineer, dissemble or decompile the Website or any part of the Website; • directly or indirectly, introduce or permit the introduction of, any virus, worm, trojan or other malicious code or item of a destructive nature in or on the Website (whether by submission of Contributions or otherwise) or in any way corrupt, degrade or disrupt the Website; • remove any copyright, trademark, electronic rights management information or other proprietary rights notices contained in or on the Website; 
  • reformat or frame any part of the pages that form part of the Website; 
  • use the Website to violate the security of any computer network, to crack passwords or security encryption codes, or to transfer or store unlawful material (including, without limitation, material that  is threatening or obscene); or
  • use the Website for any purpose that is unlawful, breaches any applicable code of conduct,  infringes a third party’s rights or is otherwise prohibited by these Terms. 

You also agree that no compensation will be paid to you in consideration from any contributions you make to this Website.

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