With an estimated half a million Australians living with dementia and 1.6 million people involved in their care, now more than ever, communities need to come together and learn more about how they can support people living with dementia.
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The airlines that are most customer focussed are the ones that earn more than two times the industry average. And as a dollar value that’s a huge amount of profit. So what can the aged care sector learn about customer service from here? What many organisations may not realise is that customer experience is primarily...
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People are living longer than ever now. And with it they work for more years and retire at a later age. This is pretty evident in aged care where the whole workforce is ageing. You don’t have to look very far to see that older workers in most industries are under-appreciated. They can often be...
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