“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

Troubled aged care operator, Bupa, has had the accreditation of its Eden home revoked, after the quality watchdog identified failings at the home that put residents at “serious risk”. Bupa Eden’s accreditation will expire on 16 August 2019, but a Bupa spokesperson has told HelloCare the operator plans to continue caring for residents and is taking... Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

Federal Health Minister, Sussan Ley, will be standing aside while as an investigation begins on her travel expenses. There have been new revelations that Ms Ley used taxpayers’ money to fund two trips to the Gold Coast where she celebrated the New Year. As reported on news.com.au, Ms Ley has travelled to the Gold Coast... Read More