“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

  There will be a sea of smiling faces across aged care homes in two Australian states as the easing of coronavirus restrictions will allow grandchildren to finally visit their grandparents in aged care facilities. As of yesterday, nursing homes in Queensland are now able to allow residents to receive visits from two people at... Read More

Paul Harvey, the music teacher whose composition from four notes went viral and raised more than one million pounds for charity, has now performed his piece with the BBC Philharmonic Orchestra. Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More