“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

Aged care workers are challenging Minister Richard Colbeck to take a first simple step to fix the crisis in aged care: meet with workers and listen to their solutions. “After multiple letters to Richard Colbeck this year, aged care workers have not had the courtesy of a response,” United Workers Union Aged Care Director Carolyn Smith said today. Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

  The Victorian government is hoping that a new $1,500 cash incentive will encourage Victorians to stay home when feeling sick after a recent spike in coronavirus cases across the state forced the authorities to tighten restrictions once again. Those who are eligible to receive the $1,500 payments include Victorians who have tested positive for... Read More