“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

When an agency worker turns up to work at an aged care facility they haven’t worked in before, everything will be new to them: the other staff, the residents, the layout of the building, where things are kept, and routines they need to follow.  Every new facility an agency staff member works in is like... Read More

In line with a COVIDSafe Australia guidance, the Commission has re-commenced conducting unannounced visits to aged care services. While we have undertaken risk-based site visits throughout the pandemic, as a temporary measure from 16 March 2020 we introduced a short period of notice (less than 48 hours) prior to visiting a site to minimise infection... Read More

Following the death of home care recipient Ann Marie Smith, police have raided the business that employed the woman who is currently facing manslaughter charges. Read More