“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

Maree grew up watching her mum Alice lead a very busy social life with daily lunches, the phone constantly ringing and a household of visitors. But when Alice developed dementia several years ago her friends drifted away, unable to cope with or understand her changing behaviour.  Maree then took over, becoming her mum’s full-time carer... Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More

In line with a COVIDSafe Australia guidance, the Commission has re-commenced conducting unannounced visits to aged care services. While we have undertaken risk-based site visits throughout the pandemic, as a temporary measure from 16 March 2020 we introduced a short period of notice (less than 48 hours) prior to visiting a site to minimise infection... Read More