“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

  Australia’s ageing population means older people will have to remain in the workforce for longer to make up for the shrinking numbers who will be of traditional working age. Within 30 years, it is expected that 22 per cent of the population will be over the age of 65. That compares with 15 per... Read More

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More

What if the person with dementia can’t tell you they’re in pain? This well help people understand other causes of pain for people with dementia. Read More