“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

The close friendship of Sue Marsden and Margaret Dixon is truly a case of the stars aligning. In December 2016, it was through pure serendipity that Margaret and Alan Dixon moved next door to Sue at Settlers Retirement Village, Forest Lake. Sue introduced herself to the couple the night they moved in, armed with a... Read More

When an agency worker turns up to work at an aged care facility they haven’t worked in before, everything will be new to them: the other staff, the residents, the layout of the building, where things are kept, and routines they need to follow.  Every new facility an agency staff member works in is like... Read More

A report on the impacts of the new Aged Care Quality Standards has highlighted additional pressure the Standards have put on aged care workers and has demanded further assessment of the program in the future. Read More