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Coroner to investigate COVID-19 deaths at Newmarch House

  The NSW coroner will investigate all COVID-19-related deaths at Newmarch House. The western Sydney aged care facility saw 70 people become infected with the virus and 17 residents die, in what became Australia’s most deadly outbreak. Of Australia’s 102 deaths in total, nearly 17 per cent were at Newmarch House. Staff member carried virus into the... Read More

7 Ways to Gather Customer Feedback

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

Nutrition & Hydration: Considerations for Those Living with Dementia

Dementia is more than just memory loss. What people may not realise is that dementia is a collection of symptoms that can vary from person to person. Every case is unique so we need to focus on the person, not the condition. However, something that can be common for people with dementia, particularly in the... Read More
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