Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More

A nurse practitioner, a health and wellbeing team and a provider serving older Australians in two states, including in remote areas, have been recognised for excellence at the aged care industry’s biggest event of the year. The inaugural Leading Age Services Australia (LASA) Excellence in Age Services Awards recognising an outstanding organisation, team and individualwere... Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More