Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

“We continue to see reviews conducted by academics and consultants with no hands-on experience of delivering aged care services, and the policies they put into place only work on paper because they lack real-life application,” says aged care expert Dr Rodney Jilek. Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

To celebrate Meals on Wheels Day, this week we had virtual coffee with Sharyn Broer, CEO Meals on Wheels SA and President, Meals on Wheels Australia. She talked about delivering more than 10 million meals each year, getting out and about on the road and the opportunites she sees for aged care in the future. All over an almond milk chai latte. Read More