Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

A new survey has found that only one in five Australians trust the aged care system, revealing a negative community perception of the sector that needs to be addressed. The report, from insights agency Faster Horses, is titled ‘Inside Aged Care’ and surveyed over 2000 Australians. It found that although there have been improvements in the ways that aged care is perceived by the wider community, a lot more needs to be done to change negative perceptions and highlight the positive work that is being done. Read More

Last week, the world was saddened by the passing of Fawlty Towers actor Andrew Sachs. Sachs died on 23rd of November from vascular dementia, after being diagnosed four years ago. Sachs was a comic actor most famous for his role as Manuel, the often confused Spanish waiter with his trademark “que?”, in the 70’s television... Read More