The culture of an aged care organisation is more important than rules and standards, says Adjunct Professor Alan Lilly, Chief Executive BlueCross Sapphire Care. At last week’s Customer Experience in Aged Care Criterion Cota Australia Conference, Professor Lilly said that delivering better quality aged care depends more on changing cultures than it does on creating...
Read More
Love Ita interview – she is an amazing woman. However WHY is the interviewer looking at her phone while speaking to Ita Buttrose? It was very rude and distracting. Gosh how embarrassing – it looked awful and goes against every polite axiom we have in modern society!