Mar 10, 2019

“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health Australia

Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”

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When is a Package for Community Aged Care Not a Package?

Over the last 6 months, I have been travelling around Queensland speaking to older people about aged care services, and how to access My Aged Care to organise these services. What I am consistently surprised by is the confusion that exists across the board in this group, especially when it comes to the question of “packages”. On... Read More

Asia Pacific’s ageing market value projected to hit US$4.56 trillion by 2025

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