Aug 11, 2017

What is it Like to Live with Hearing Loss?

What is it like to live with hearing loss? Many older people go years before they do anything about their hearing. Today we talk with audiologist Marguerite and her client Rosalie.

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Where should the blame lie when assaults occur in aged care?

A few weeks ago, we published an article titled, ‘Rough treatment in aged care is not assault, says magistrate: Four Corners’. The article was viewed by more than 40,000 readers through our social media channels, and received hundreds of comments. Among those to respond was a retired expert in his field who wishes to remain anonymous, but his thoughts on the... Read More

Customer Experience in the Ageing Sector

No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Our research reveals a sector still grappling with a shift... Read More

Zero-COVID is no longer an effective strategy: We need to learn from other countries how to adapt

With lockdown fatigue well and truly set in, is it time that the Australian Government pivoted its strategy to living with COVID as many other countries have? Read More
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