Signs Of The Flu – Professor Michael Woodward AM

What is COPD and who does it affect? Chronic obstructive pulmonary disease (COPD) is an inflammatory lung disease that blocks airflow from the lungs. It’s a term that encompasses chronic and progressive respiratory diseases such as emphysema and chronic bronchitis. People with COPD usually have both of these conditions which are caused by lung damage... Read More

No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Our research reveals a sector still grappling with a shift... Read More

Quality in aged care is the topic on everyone’s minds. With the on-going Senate Inquiry the release of the Carnell/Paterson Review and the move towards a single aged care quality framework, the way the sector thinks about and delivers quality services is evolving. With increasing consumer choice driving quality and innovation, providers need to understand customer expectations of quality... Read More