Four months into the national rollout of the Support at Home reforms, the initial scramble to implement new rules and systems has given way to a far more complex challenge: turning policy into sustainable, high performing operations that keep your organisation financially viable, compliant, and truly responsive to older Australians.
For directors, CEOs, general managers and board members steering home and community care providers through this transition, the stakes could not be higher.
Price caps, new co contribution models, third party risk exposures, persistent workforce shortages and the looming CHSP transition, set for no earlier than 1 July 2027, are reshaping the landscape. The question is not whether your organisation can adapt, but how quickly and effectively you can optimise operations to thrive in the multiple provider ecosystem ahead.
This is where the Support at Home Summit steps in as the sector’s essential strategic checkpoint.
Now firmly established as the premier executive forum for home and community care leaders, the summit, delivered in partnership with COTA Australia, has guided nearly 1,000 senior leaders over the past five years. What sets it apart is its unique Trifecta of Authority: direct, unfiltered insights from the three forces defining the future of aged care.
The Government: senior voices from the Department of Health, Disability and Ageing sharing the long term policy vision and reform roadmap.
The Regulator: practical guidance from the Aged Care Quality and Safety Commission on emerging compliance trends, obligations and risk hotspots.
The Participant: authentic advocacy and lived experience perspectives from COTA Australia and home care recipients themselves, ensuring strategies remain firmly grounded in consumer rights and real needs.
Unlike generic industry updates that skim the surface of provider logistics, this summit deliberately centres on participant outcomes while delivering the executive level tools you need to bridge the gap to 2027.
Over two intensive days, you will walk away with actionable strategies to:
Secure financial viability under price caps and evolving funding models.
Master third party risk, compliance and front door assessment challenges that continue to bottleneck operations.
Harness AI, automation and innovative technologies to build genuine workforce sustainability and lift efficiency where it matters most.
It is not just about surviving the reforms. It is about positioning your organisation for operational excellence and long term resilience in a more competitive, participant driven era.
Do not navigate this critical phase in isolation. Join Australia’s most trusted executive gathering for home and community care leaders.
Support at Home Summit
Dates: 29 to 30 April 2026
Location: Mercure Sydney or join via interactive online livestream
Early bird savings: Register now to save up to $500. Rates available until 20 March 2026. Plus, use code HELLOLEADERS to save an additional $100.
Secure your place today at the-hatchery.co/event/support-at-home-summit and equip your leadership team with the clarity, connections and strategies to lead confidently into the future.
Your organisation’s resilience, and the quality of care for older Australians, depends on the decisions you make now.
This is the opportunity to voice concerns. However, most of it will fall on the deaf ears of those who don’t see the need for change because they are young and can’t look forward to when their need for the services becomes evident.
No matter what they hear, they will create reasons not to fund adequately in the right places.
it seems the providers have been getting it to easy and feel asleep at the wheel,the govt. gave an extra 3 months to get it right,they obviously didnt bother.Surely with the weight of providers the can lean on the govt.to change the the stupid rules ,after all dont they work for us .THIS SEEMS TO BE FORGOTTEN. regards Norm.