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For many since the announcement of a Royal Commission into Aged Care, this has been an emotive time. From those having loved ones they wished to see championed and protected, to passionate aged care workers who wanted their voices heard in their industry, feelings of hope, justice, frustration and progress have all concurrently been at... Read More

A common theme throughout the final submission report and subsequent recommendations, outlined the inadequacies when monitoring, managing and resolving complaints by providers, as well as the efficacy of the complaints commissioner function itself. Complaints were described as ‘the canaries in the coal mine’, by Professor Ron Paterson who gave evidence at the hearing last year. Read More

Media reports slamming aged care facilities for having only one nurse on duty for more than 100 residents ignore an important fact: this is not unusual in aged care. In fact, it’s the norm. It has been well established by the Royal Commission into Aged Care Quality and Safety, and several inquiries before it, that... Read More