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“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

Research by neuroscientists at the University of Sydney has shown that people living with frontotemporal dementia ­– a form of younger-onset dementia – lose the ability to daydream and have no inner monologue. It is believed that those with healthy minds spend at least 50% of their waking lives daydreaming and allowing their mind to... Read More

New South Wales Police are investigating an incident at a Sydney aged care home after a ball-bearing-like projectile was fired into the building. Read More