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The airlines that are most customer focussed are the ones that earn more than two times the industry average. And as a dollar value that’s a huge amount of profit. So what can the aged care sector learn about customer service from here? What many organisations may not realise is that customer experience is primarily... Read More

The Royal Commission into Aged Care put the Secretary of the Federal Health Department, Brendan Murphy, firmly in his place when he tried to make an opening statement to attack claims by the senior counsel assisting the commission, Peter Rozen, QC. Read More

Vietnam veteran Barry Tiernan cares for his wife of 50-years, Mary, while battling PTSD and chronic injuries of his own. He says Support at Home has left him suicidal, financially terrified and losing critical care hours. Read More