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No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged. Our research reveals a sector still grappling with a shift... Read More

More than a third of audited aged care homes had their funding cut in 2020-21, according to the government’s annual report on the sector. Read More

After 30 years as a personal care assistant, Wendy believes that financial rewards for nurses and growing workloads indicate just how undervalued carers are in the Australian aged care sector. Read More