“We recruit for kindness”, Lucy O’Flaherty, on using emotional intelligence tests during the hiring process

Almost every time I visit my Nan in residential aged care, she is served a small ham and cheese sandwich on white bread for lunch. This is often her substitute option for a meal she doesn’t want to eat such as the weekly party pies and sausage rolls. Read More

The Council of Elders will represent the views of older Australians in the national debate about aged care reform. Despite their combined centuries of wisdom across a broad spectrum of society, will the government listen? Read More

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More