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  Royal Commission hearings resumed on Monday, with the commission turning its focus to redesign of Australia’s aged care system. What has become clear from the direction of the hearings since the release of the Interim Report last year, is that the commissioners are intent on a “complete overhaul” of Australia’s aged care system. This... Read More

Transitioning into residential aged care can be a challenging and highly emotional experience for many older people, but Charles Sturt University hopes a new project will reduce the mental health toll by unearthing new tools to help improve the journey. Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More