Royal Commission isn’t highlight “new problems”, hear from Leanne Emerson, Dementia Australia

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

5 minutes with Pat Sparrow, CEO ACSA and Catherine Walker, GM Organisational Capability Bethanie Group HelloCare’s creative director, Jakob Neeland had the pleasure of sitting down with ACSA CEO, Pat Sparrow. The pair discussed the impact of media on the aged care sector, the recent interim report and the need to remind people of the... Read More

When an agency worker turns up to work at an aged care facility they haven’t worked in before, everything will be new to them: the other staff, the residents, the layout of the building, where things are kept, and routines they need to follow.  Every new facility an agency staff member works in is like... Read More