Spotlight on the aged care workforce

Emphasis on the aged care dining experience has increased with a transitioning demographic, new providers entering the sector, influence of family & social media and movement towards a resident co-contribution model. Where does the focus on quality stop and the concentration on compliance, safety, task and process take over when providing meals in residential aged... Read More

“Customer Experience is more than just a buzz word”, says Matthew Richter, CEO Aged Care Guild. With the new quality standards driving a shift in focus to consumer outcomes, the way aged care providers measure and deliver on quality requires transformation. However, this represents a real cultural shift for many employees within aged care. Matthew... Read More

You know that it’s that time of year again when the stocktake sale advertisements are dominating the television and radio airwaves, organisations are scrambling to get their financial affairs in order and fund managers are driving up share market prices in order to improve their 12 month returns. But the end of financial year, or... Read More