Fun Day at the Footy for Freedom Residents

On 8 June 2018, HelloCare published an article on its website titled ‘Gangrene, Agonising Infections Reported At Recently Re-Accredited Newcastle Nursing Home’. The article described a series of medical conditions suffered by residents of the nursing home and suggested that those conditions were caused or contributed to by a lack of adequate care on the... Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More