Fun Day at the Footy for Freedom Residents

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

Why do you not hear it? When I ring my bell? Why do I ring it several times? Please do come and tell, I may be old and frail, My hearing not so good, But you are so much stronger, With YOUTH rushing through your blood, When I lived at home, If the doorbell went,... Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More