Fun Day at the Footy for Freedom Residents

5 minutes with Pat Sparrow, CEO ACSA and Catherine Walker, GM Organisational Capability Bethanie Group HelloCare’s creative director, Jakob Neeland had the pleasure of sitting down with ACSA CEO, Pat Sparrow. The pair discussed the impact of media on the aged care sector, the recent interim report and the need to remind people of the... Read More

This will help people understand other causes of pain for people with dementia. In older people, pain is often unrecognised and undertreated. Certain studies have estimated that between 45% and 80% of residents in aged care facilities have substantial pain that is undertreated. P.A.I.N – What To Look Out For For an older person, it can... Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More