Fun Day at the Footy for Freedom Residents

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More

“We recruit for kindness”. Hear insights from Lucy O’Flaherty, CEO, Glenview Community Services on using emotional intelligence tests during the hiring process. Read More

A new survey has found that only one in five Australians trust the aged care system, revealing a negative community perception of the sector that needs to be addressed. The report, from insights agency Faster Horses, is titled ‘Inside Aged Care’ and surveyed over 2000 Australians. It found that although there have been improvements in the ways that aged care is perceived by the wider community, a lot more needs to be done to change negative perceptions and highlight the positive work that is being done. Read More