Fun Day at the Footy for Freedom Residents

5 minutes with Pat Sparrow, CEO ACSA and Catherine Walker, GM Organisational Capability Bethanie Group HelloCare’s creative director, Jakob Neeland had the pleasure of sitting down with ACSA CEO, Pat Sparrow. The pair discussed the impact of media on the aged care sector, the recent interim report and the need to remind people of the... Read More

Only around one-quarter of the people living in a residential aged care facility or receiving a home care package feel that their care needs are always met, according to new surveys by the National Ageing Research Institute (NARI). Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More