Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

One thing that has become very clear throughout 2019 is the fact that aged care staff doesn’t receive anywhere near the amount of credit they deserve.  It takes a special person to dedicate their lives to the wellbeing of others and choosing the right gift to show your appreciation to the nurses, carers, chefs, cleaners,... Read More

  With a total of 19 residents deaths and 71 staff members and residents testing positive for COVID-19, the situation that unfolded at Anglicare’s Newmarch House has become a case study in what can happen when infection control goes wrong in an Australian aged care home. The recent Four Corners exposé entitled ‘Like the Plague’... Read More