Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

Word of mouth can make or break any business. If customers have a good experience, they will tell others who will want to have the same. This could be family, friends, colleagues – that’s new business for you at no cost. And if a customer has a bad experience, you can guarantee they will tell... Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More

When the house next door came up for sale at a regional aged care facility, management bought it and set it up like a ‘regular’ home so residents living with dementia could visit – and take part in cooking, cleaning and gardening. The residents are much happier since they have been enabled to continue taking part in simple household tasks, said the home’s dementia and wellbeing consultant. Read More