Jul 25, 2017

Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

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  1. It is so refreshing to see such constructive engagement on the aged care sector from the minister in an honest and open environment and not always sensationalism that gov and media give us! Keep it up and show us more on innovation and positive real developments and improvements!

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Is the aged care facility allowed to refuse the resident’s GP contact details to family?

A recent comment posted on the Aged Care Advocacy Facebook Group raised an important question about family members gaining access to an aged care resident’s doctor’s contact details. The question posed was: “Is the daughter of an aged care resident allowed to ask the aged care facility for their mother’s doctor’s contact details? Is the... Read More

Update: on Editorial ‘Gangrene, Agonising Infections Reported At Recently Re-Accredited Newcastle Nursing Home’

On 8 June 2018, HelloCare published an article on its website titled ‘Gangrene, Agonising Infections Reported At Recently Re-Accredited Newcastle Nursing Home’. The article described a series of medical conditions suffered by residents of the nursing home and suggested that those conditions were caused or contributed to by a lack of adequate care on the... Read More

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What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More
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