Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

To celebrate Meals on Wheels Day, this week we had virtual coffee with Sharyn Broer, CEO Meals on Wheels SA and President, Meals on Wheels Australia. She talked about delivering more than 10 million meals each year, getting out and about on the road and the opportunites she sees for aged care in the future. All over an almond milk chai latte. Read More

A disability support provider has posted an ad for an in-home carer requesting that “no dark-skinned applicants” need apply. The ad seeks a “mature” carer in the disability sector for a client with autism, and requests that “no dark-skinned (Indian or African) applicants apply for this role”. The blatantly racist request was the wish of... Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More