Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

Troubled aged care operator, Bupa, has had the accreditation of its Eden home revoked, after the quality watchdog identified failings at the home that put residents at “serious risk”. Bupa Eden’s accreditation will expire on 16 August 2019, but a Bupa spokesperson has told HelloCare the operator plans to continue caring for residents and is taking... Read More

A new development of luxurious homes is generating excitement and interest at Wood Glen Retirement Village. Eleven architecturally designed, three-bedroom independent living villas are under construction at the Erina community, with the first stage set to be completed in May. The village is currently home to 83 – primarily two-bedroom and some three-bedroom – independent... Read More

What does a “normal” day look like? I think that one of the most important things you can do as a business is listen closely to your customers. So each day I spend the bulk of my time researching client feedback and trying to design how we can improve our policies, procedures and IT systems to address their feedback, improve client satisfaction and make our operations smoother. Read More