Interview with the Minister of Aged Care, Hon Ken Wyatt AM, MP

Aged care staff are taking on multiple roles at work, and they say the variety is making their jobs more enjoyable. Jimmy My told HelloCare he was working as a personal carer when he was offered additional work as a cleaner. “I thought, why not?” he said. “I really like (working in aged care). I... Read More

Customer feedback is more than measuring customer satisfaction, it’s vital for any organisation to improve and grow. But it’s not just getting customer feedback that makes a business better – it’s utilising it to it’s full potential. It’s one thing to simply know that there are things you can improve on, things you can change,... Read More

Troubled aged care operator, Bupa, has had the accreditation of its Eden home revoked, after the quality watchdog identified failings at the home that put residents at “serious risk”. Bupa Eden’s accreditation will expire on 16 August 2019, but a Bupa spokesperson has told HelloCare the operator plans to continue caring for residents and is taking... Read More